Eaton’s Haina is currently seeking for a Customer Service Representative department to join our team. This position is based at our Haina facility. PRIMARY FUNCTION: Responsible to give off the metrics Fill Rate and On Time Performance of the plant, to make production reports and provide order information to internal and external customers ESSENTIAL FUNCTIONS: Make pack report (Production report) daily. Calculate the number of poles shipped daily to assess the performance of the plant, report required by Puerto Rico. Realize the Fill Rate and On Time Performance Reports to inform production areas. Responsible for distribution of Haina Open Order to supervisors manufacturing for the purpose of planning the daily production. Responsible for give off the Non-Stock Report or report direct customer orders. Calculate delivery dates for product orders, warehouses, “Fill Rate” and Non-Stock. Verify that receive daily orders that are due his office (release) for the Vista system. Update boards for Materials area with metrics: Fill Rate and On Time Performance. Responsible for supervising the Expedites to Customer Service Representatives of United State, for the purpose of ensure timely shipment of goods in compliance with previously assigned dates. Provide information on shipped orders (order tracking) to Customer Service Representatives to the United State. Responsible for send product via Federal Express distribution centers and / or end customers. Responsibilities related to Health, Safety and Environment (EHS): Execute 100% of monthly safety inspection, in coordination with the MESH Coordinator. Assist to all EHS training assigned Qualifications SPECIALIZED KNOWLEDGE: Associate Degree in Business Administration, Industrial Engineering, or similar careers. Preferable: 1 year of experience in similar areas. Bilingual (English/Spanish) PC knowledge, Microsoft Office, AS400, Windows. Statistical knowledge for metric calculation. Competencies: Demonstrate a collaborative style, drives for results, makes decisions /solves problems, promotes & champion change and pursues personal development Como empresa que opera en la República Dominicana, Eaton está sujeto a cumplir la Resolución 00048 del Ministerio de Salud Pública y Asistencia Social (“MISPAS”) que ordena la presentación de la tarjeta de vacunación contra la COVID-19 para el ingreso a lugares de trabajo con espacios cerrados y de uso colectivo. Como previsto en la ley aplicable, los candidatos que sean contratados en esta posición deberán proveer evidencia de estar completamente vacunados de acuerdo a las norma de MISPAS, o presentar continuamente resultados negativos de prueba PCR, realizada máximo 7 días antes por MISPAS o por un laboratorio autorizado, o solicitar una excepción a estos requerimientos por razones médicas. El status de vacunación no será verificado hasta después de que se extienda una oferta económica, y los candidatos podrán solicitar una excepción médica. La oferta de trabajo será efectiva si y solo si usted cumple con los requisitos de la Resolución 00048 de MISPAS. Eaton considera a los todos los candidatos sin importar su antecedente criminal, conforme las leyes locales. Para solicitar asistencia personal para necesidades especiales en tu búsqueda de trabajo, aplicación a posiciones o proceso de entrevista, puedes hablar al 412-893-3600 o mandar un correo electrónico a AccommodationsForApplying@Eaton.com”. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Latin America Organization: ES CRDS RESI Residential Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No