Job Summary Coordinates all customer queries & opportunities for the EMEA sales region. This will involve co-ordinating quotations and providing timely information to all customers. This position works with the Product Line Managers for their specific regions to proactively support and coordinate internal activities for the specified region. Job Responsibilities Facilitating all actions necessary to assist Product Line Managers to develop sales in the specified region for the electrical market sector Co-ordinate with the various product development teams to penetrate areas for new products and assist with any promotional activities Carries out co-ordination of quotations Provides timely information to customers to ensure optimum customer service Proactively contributes to all team projects Generate and work on daily Microsoft Excel reports relating to sales order management Ensures that all customer issues and queries are acknowledged or answered within 24 hours Flexibility as customer and team requirements change Ensure robust relationships are built and managed both internally and externally On Time Delivery focus and Root Cause Analysis Ensures all quotation, project and promotional activity is monitored and reported monthly Qualifications Qualifications Years and area of experience required: 1-2 years in customer service role. Technical knowledge: SAP, CRM System, Excel, PC skills. Soft skills: • Good communication in both written & spoken English Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA PMCC ICP Industrial Control Protection Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No