Job Summary The Customer Service Representative will be the main contact point for all customers. This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers. The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team. Job Responsibilities Develop strong relationships with all customers. Accept, Quote, advise and process inquiries and orders. Assist customers with technical information, product descriptions, pricing and anticipated delivery. Work in a team environment to achieve the division’s sales & margin objectives. Efficient Processing of Sales Orders, Post Order Management, Credit Requests, Warranty Requests and Back Order reports. Provide Technical support regarding products. Follow up with key customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints. Recommend product modifications in response to customer problems. Ensure all activities comply with legal and ethical requirements. Comply with the company’s policies and procedures. Be aware of the company’s and your own obligations under the Occupational Health and Safety Regulations as well as the company’s documented Quality Management systems. EHS Responsibilities: Separate hazardous waste from the common waste. Place hazardous waste (gloves, rags, etc.) in assigned containers. Keep clean the work área contaminant free. Do not waste water. Report any activity that may jeopardize my safety and the environment. Identify and properly dispose all the chemicals that may contaminate the environment. Ensure the correct container for the disposal of hazardous waste (identified containers and containers to prevent spills). Report the entry of new Chemicals required for Maintenance purposes due to mantain a record updated and assure the compliance of the correct handling of them. Contain oil spills and repair as necessary Qualifications Qualifications Education level required: Bachelor Degree in Business, Marketing, related or approved field from an accredited institution required. Years and area of experience required: A minimum of one year of experience in Customer Service or a related position within the manufacturing industry. Technical knowledge: SAP experience and knowledge Soft skills: Fast learner. Ability to train others and work in a team-oriented environment. Strong communication skills and interpersonal skills. Results orientated. Analytical skills and detail-orientation. Be reliable, responsive, timely and courteous. Innovative in looking for process improvements. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: No