About Azazie
Azazie, Inc. is on a mission reinvent shopping for bridesmaid dresses and wedding gowns! Our brand connects bridesmaids and brides with over 200 affordable gowns in 60+ colors for bridesmaids, brides, and mothers of the bride. We even carry matching accessories for groomsmen!
Job Summary
Azazie is looking for an enthusiastic Customer Service Representative to join our growing team! As a Customer Service Representative, you will be responsible for providing effective customer service by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints by phone, email, and chats.
Responsibilities
As a Customer Service Representative, you’ll be an important part of a growing company. You'll...
Communicate with customers via phone, email and chats
Provide appropriate and correct information to customers
Hone communication, service, marketing, and conflict-resolution skills by delivering quick and exceptional service
Share your knowledge and excitement about the latest in formal wear, bridal wear, and fashion
Be an active part of your team by participating in various projects
Build meaningful relationships with customers planning for their big day
Our ideal Customer Service Representative:
Has a positive attitude, even when faced with misplaced criticism or frustration
Is a team player, proactive and eager to share ideas and assistance
Can clearly, effectively, and quickly communicate through emails, phones, and chats
Keeps a calm demeanor when dealing with high stress situations
Thrives in a fast-paced environment
Is able to quickly establish rapport with customers in order to drive sales and ratings
Qualifications:
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
High school Degree required, College Degree preferred
Previous customer service experience
Computer experience and aptitude
If you are our next Customer Service Representative
Submit your resume and a cover letter
In your cover letter, please provide a link to your favorite funny YouTube video
Applications without the above will be automatically rejected
Job Type: Full-time,
Attendance: 9:00AM-18:00PM, Five days a week.