Job Description

The CS will manage the relationship between PrimeXM and the clients, focusing on business development of the existing client base. The CS will develop a strong understanding of PrimeXM's services as well as the client's setups, enabling him to identify potential needs of the clients, which can be satisfied through our offering. The RM will act as an intermediary, helping with the interaction between the clients and PrimeXM’s other departments.

A good fit for the CS position is a person who is passionate, proactive and happy to interact with clients. This role may require to work under pressure and meet tight deadlines, therefore it is important to be self-motivated and ambitious.

Main tasks and responsibilities

• Building and maintaining a solid relationship with the clients through regular calls, emails
• Maintaining a solid understanding of PrimeXM's offering
• Updating clients on an on-going basis about the new developments and offerings of our system
• Providing guidance to clients
• Providing guidance and training to clients
• Facilitate interactions between clients

Secondary tasks and responsibilities

• Distributing the information and requirements from other departments to the clients
• Obtaining feedback and updates from the client and escalate to the management
• Managing client expectations when necessary

Experience and abilities

• At least 1-2 years of CS experience
• Financial Markets experience is a plus
• Moral and ethical is a must
• Good communication skills
• Customer oriented
• Efficient and responsible
• Be able to work both independently and in a team
• Good understanding and great interest in Software

Qualifications

• Relevant academic background: finance related is a plus, master degree is a plus
• Proficiency in English, especially speaking and writing

上班地址：福田区福华三路和金田路交汇处西北角-鼎和大厦