Key Responsibilities

• Initiate outbound call to explore prospects and handle incoming telephone service inquiry
• Handle shipment tracing and claim paperwork
• Update customer the follow up result in timely manner
• Compiling reports for the department, support frontline operation and clerical work
• Perform any ad hoc duties assigned by supervisor

Who we are looking for

• Diploma or above with at least 2 years relevant experience
• Experience in hotline center or shipping industry is a definite advantage
• Good computer knowledge and MS Office skills
• Good command of English, Mandarin & Cantonese
• Customer-oriented with strong communication skills
• Able to work under pressure and independently
• Shift working hours, 5-day work week (duty roster from Mon to Sat; within 08:30 – 19:00, 8.25 hours per day)
• Work Location: Lai Chi Kok Center (nearby Lai Chi Kok MTR Station)
• Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

What we can offer

• Attractive Salary Package
• Guaranteed Double Pay
• Performance Bonus
• 5-day work week
• Paid Annual Leave
• Medical Insurance
• Life Insurance
• Training Opportunities
• Career Development Opportunities
• Stable, Open and Friendly Working Environment

How to apply

Send us your CV by manraymond@ups.com , or
WhatsApp us on 6011 9201 or
Walk in to our Center for interview on every Tuesday and Thursday at 36/F, 9 Wing Hong Street (Exit C1 of Lai Chi Kok MTR Station)