Customer Service Representative (CSR) Manager III - (M3)
Applied MaterialsHsinchu,twnUpdate time: January 10,2020
Job Description
Key Responsibilities
- Aligns and implements order Management strategies
- Implement changes to processes & systems
- Support Continuous Improvement initiatives
- Assess training needs and highlight to management for support
Functional Knowledge
- Works on issues where analysis of situation or data requires review of relevant factors
Business Expertise
- Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
Leadership
- Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
Problem Solving
- Exercises judgment within defined procedures and policies to determine appropriate action.
Impact
- Erroneous decisions or failure to achieve results will cause delays in schedules.
Interpersonal Skills
- Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
- Shift management and manpower planning
- Flexible to be on-call or on-duty for after hours business/operation/people management
- Cross region coordination/alignment for after hours support incl. Japan, SEA, China and Taiwan
- Identify process/operation differences between regions to support global standardization
- Identify infrastructure and operation supporting gap in after hours and drive improvement
Qualifications
Education:
Bachelor's DegreeSkills
Certifications:
Languages:
Years of Experience:
2 - 4 YearsWork Experience:
Additional Information
Travel:
Yes, 10% of the TimeRelocation Eligible:
NoApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
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