Job Summary Coordinates all customer queries & opportunities for the EMEA sales region. This will involve co-ordinating quotations and providing timely information to all customers. This position works with the Product Line Managers for their specific regions to proactively support and coordinate internal activities for the specified region. Job Responsibilities Facilitating all actions necessary to assist Product Line Managers to develop sales in the specified region for the electrical market sector Co-ordinate with the various product development teams to penetrate areas for new products and assist with any promotional activities Carries out co-ordination of quotations Provides timely information to customers to ensure optimum customer service Proactively contributes to all team projects Generate and work on daily Microsoft Excel reports relating to sales order management Ensures that all customer issues and queries are acknowledged or answered within 24 hours Flexibility as customer and team requirements change Ensure robust relationships are built and managed both internally and externally On Time Delivery focus and Root Cause Analysis Ensures all quotation, project and promotional activity is monitored and reported monthly Qualifications Qualifications Years and area of experience required: 1-2 years in customer service role. Technical knowledge: SAP, CRM System, Excel, PC skills Soft skills: Good communication in both written & spoken English. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA PMCC ICP Industrial Control Protection Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No