When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

We are looking for a driven person to join our Contact Center in Grand Island, NY

How will you make an impact?

You will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships.

What will you do?

• Provide professional communication via phone and email to our customers and internal support teams.
• Utilize sales order entry system, website and knowledge base resources to provide accurate and timely assistance with order placement and status inquiries (pricing, availability, order status, shipping details, etc.)
• Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.)

How will you get here?

• High school diploma or equivalent required. Bachelor’s degree preferred
• Two years of related customer service experience preferred
• Must demonstrate working knowledge of personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint
• Working knowledge of Oracle JD Edwards Enterprise One Software and SAP Software preferred

Knowledge, Skills, Abilities

• This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
• Initiative and organization skills are extremely valuable to ensure good customer service.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.