At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Job Title: Customer Service Representative
Reports to: Team Leader, Customer Service
Group / Division:
Career Band: 2
Job Family:
Job Sub Family:
Job Code: CSST101 Customer Service Representative - Grade 2
Job Track:
Position Location: Budpest, Hungary
Number of Direct Reports:
Position Summary:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Work on assignments/projects as part of a team
Become knowledgeable of the Customer Service functions of the ERP system
Customer data maintenance
Assess individual customer requirements and direct activities to appropriate departments
Maintain daily customer service reports
Manage all fax/written/web orders within the divisions guidelines, relay price and availability of products to customers where necessary
Deal with customer complaints efficiently and professionally as per the service level agreement
Maintain and create new customers accounts
Adhere to SOP’s, SLA’s and departmental training guideline
May be required to perform other related duties as required and/or assigned.
Skills:
Competent Microsoft Office user
Strong written and verbal communication skills
Must have the ability to identify and solve problems and to multi task under deadlines
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
Display attention to detail and accuracy in the work place
Good organizational skills and the ability to prioritize effectively
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Experience:
Relevant customer service experience required, preferably in a call centre/office environment
Experience with Oracle or SAP preferred but not essential
Education:
Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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