Eaton’s Arecibo PR is currently seeking for a Customer Service Representative – Supply Chain to join our team. 

Associate Representative- Customer Service the primary responsibility of this position is to prepare

production schedules for each manufacturing department based on the Master Production Schedule

(MPS) previously developed by the Master Scheduler (Customer Service Supervisor) in order to ensure

customer orders are produced on time to meet customer expectations. Also, should manage and follow

up the production schedule attainment as well as customer and manufacturing orders, including order

entry, orders promising and order maintenance

Responsibilities:

1. Accepts and processes Vista orders, following established business rules. Follow-up the MPS

(Master Production Schedule)

2. Supports internal customers expedites requests with sense of urgency and proper responsiveness.

Communicate potential disruptions to production plan.

3. Prepare production schedules for each manufacturing department based on the Master Production

Schedule (MPS) previously developed by the Master Scheduler (Customer Service Supervisor) in

order to ensure customer orders are produced in time to meet customer expectations.

4. Creates and process Manufacturing Orders according to production plan and ensure proper

management, fullfilment and closing of all MO’s is performed.

5. Proactively communicates with customers about orders and shipment status (both via email and

VISTA system (AWSD)).Perform frequent and timely interaction with operations to verify orders status

to ensure and and adherence to production schedule.

6. Reports sales trends and customer order activity to Plant stakeholders as defined by Supply Chain

Manager or Customer Service & Planning Manager.

7. Maintain order detractor reports.

8. Promotes customer satisfaction and achieves cycle time reduction through team-based problem

solving. Regularly participates in cross-functional teams to solve recurring customer issues.

9. Fosters an environment which promotes Eaton’s goals and philosophy. Encourages continuous

improvement and builds customer relationships.

10. Coordinate and/or participate in all required department, plant and customer meetings.

11. Adhere to all company policies, procedures, and ethics codes and ensure that they are

communicated and followed within each project.

Qualifications

Basic Requirements:

• Bachelor Degree in Industrial Engineering, Business administration or related discipline.
• Minimum of 3 years of experience in Customer Service, Scheduling, Supply Chain or Manufacturing Coordination area within manufacturing environment.
• Bilingual – English\Spanish with good oral and written communication skills.
• PC Proficiency including knowledge of Excel, Mapics and Microsoft Outlook.

Skills / Abilities:

1. Prioritizes, considers alternatives, and responds quickly and effectively to unexpected and rapidly

changing conditions.

2. Establish networking and interact with key persons/groups at all support departments whose

assistance, cooperation, and support may be needed.

3. Manage effectively high pressure situation.

4. Meeting with production to address issues, expedites and request pending

5. Provide a daily work load plan 5 days out (Daily Agendas)

6. Update Consolidated Plan with comments, issues, status for every order.

7. EHS practices, regulations, and procedures experience.

8. Proactive attitude towards problem solving and resolving issues that may affect plant/employees

health, safety, and operations.

Legalmente autorizado para trabajar en los Estados Unidos sin el patrocinio de la compañía. / Legally authorized to work in the United States without company sponsorship

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: North America – US/Puerto Rico
Organization: EPG CPD PCD Power Components Division

Job Level: Entry Level
Schedule: Full-time
Does this position offer relocation?: No
Travel: No