At AstraZeneca, we are united by a common purpose – to push the boundaries of science to deliver life-changing medicines. This purpose underpins everything we do; our work helps to make hearts healthier, to help people breathe easier, and to help more people survive cancer. Every single day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide and by leading breakthrough science that promises to transform the treatment of disease.

Our purpose is bold and so is our approach. Becoming a more agile and innovative company means building a dynamic, inspiring culture where we celebrate entreprene

urial thinking and act with a sense of urgency. We are courageous, taking risks and learning from both success and failure. We are curious, creative, and open to new ideas and ways of working. Above all, we are passionate about science and driven to always put patients first. Join us and be part of a great place to work; an environment that energizes and empowers each of us to achieve our goal to develop and deliver medicines.

Position Title: Customer Service Representative

Position Type: Full-time Permanent

Location: Vancouver/Richmond/Burnaby/Coquitlam

Career Level: C

Have you been a service leader in your previous roles in the health or medical office environment, hospitality or food service, retail or consumer marketing industries that have been customer facing? At AstraZeneca Canada, you’ll enjoy an exciting service career that's very rewarding, where you're making a difference to our customers and patients.

AstraZeneca Canada is looking to employ a confident and positive minded individual who is eager to bring previous customer focused work experience to our field-based role. You will be responsible for answering questions, improving the placement of our product/patient materials and building strong affiliations at physicians’ offices.

As the face of AstraZeneca Canada, you will be relied upon to provide excellent customer service and respond to all inquiries efficiently. You’ll quickly develop a rapport with customers and your positive approach will leave a lasting impression. You will thrive in a highly regulated environment following external and internal policies and procedures.

Your qualifications include:

• A post-secondary education related to Science or Business
• Previous territory management experience is an asset
• Self-motivation, with the ability to work independently with limited supervision in a fast-paced and energetic environment
• Strong service leadership skills, with an entrepreneurial spirit
• Strong multi-tasker with good decision-making and problem solving skills, keen to improve how we work
• Team oriented with strong communication skills, passionate about achieving team success
• Resilient with strong organization skills to provide effective customer follow up and service call activity
• Seek challenges for professional growth and development
• Possess a valid Canadian Driver's license and available to travel to various destinations to visit customers
• Proficiency working with Microsoft Word, Excel and Outlook

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 6 years: https://reviews.canadastop100.com/top-employer-astrazeneca-canada
• Best Workplace Culture Award at the 2018 Canadian HR Awards: https://www.linkedin.com/pulse/thriving-best-workplace-culture-gena-restivo/
• Learn more about our culture: https://www.linkedin.com/posts/genarestivo_greatpeople-greatplacetowork-topemployers2020-activity-6608742174811049985-N-8G

Are you interested in working at AZ? Apply today!

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AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.