Eaton’s Aerospace Group, Interconnect Technology Division (ITD) is currently seeking a Customer Service Representative to join our Customer Service and Sales team. This position is based at our City of Industry, CA facility. Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $72,720 – $99,990. Position Overview: The Customer Service Representative is responsible for managing business interactions and relationships with customers, achieving customer satisfaction and managing performance against customer requirements in accordance with contract. This role serves as the primary point of communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery. The Customer Service Representative assists with additional growth opportunities and strengthening customer loyalty. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Serve as the primary source of contact for assigned customer-related inquiries and represent the Voice of the Customer (VOC). Manage all aspects of the customer relationship and daily interactions. Support Order Management to ensure accurate and timely order processing and returns. Understand all executed contract terms for assigned customers through collaboration with Contracts Team and monitor existing contracts for compliance relative to delivery requirements. Develop and maintain customer-specific manuals and key contractual elements. Negotiate and manage changes in customer demand to ensure accurate flow down in support of on-time delivery. Monitor and follow-up on quotes. Maintain knowledge and train others to navigate and manage customer schedules Work closely with Accounts Receivable and customers for quick resolution to contested invoices and deductions. Know and apply all terms of Long-Term Agreements for assigned customers. Develop and maintain Customer information documents for other team member’s use. Work closely with Operations and Supply Chain to ensure customer on-time delivery Proactively monitor customer delivery schedules and track critical shortages. Partner with Supply Chain Management or Customer Logistic Service to expedite urgent customer needs. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s Degree in from an accredited institution required. Minimum of three (3) years of experience in customer service or contract administration. Must be legally authorized to work in the United States without company sponsorship now or in the future. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of City of Industry, CA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Preferred Qualifications: Five plus (5+) years’ experience in Scheduling, Supply Planning or Capacity Planning. Experience with SAP and/ or MFG Pro. Experience in a customer support role for technical products. Experience with preparing quotes. Experience with customer portals. Proficiency or knowledge of ERP systems. What you’ll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-EW1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: AER ITD Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No