The Customer Service/Sales Support position will act as a liaison between internal and external customers within the New Kensington Repair Center. The position will process orders, prepare correspondences, generate quotes, process PO’s and work to resolve any emerging issues that our customers experience with accuracy and efficiency to meet or exceed customer commitments. In this role you will need to be driven to support customers. Some key attributes for this position would be perseverance and excellent communication skills. This position requires understanding of the customers perspective and advocate for them when vital. Customer feedback is very meaningful and needs to be incorporated to take actions to help provide improved support in the future. You will need to have the ability to troubleshoot and investigate to resolve customer complaints. Minimum Requirements: Validated internal or external customer support experience Proven solid understanding of Excel, Word, Outlook, and ability to multi-task Minimum 2-3 years of experience with SAP Knowledge of Siemens Perfect Harmony Drives/Medium Voltage Drives and sub-assemblies Key Job Responsibilities: Lead communications consisting of incoming calls, emails, and customer service inquiries Always perform as a phenomenal teammate with all contacts internal and external Address customer calls regarding orders, billing issues, product problems, service questions and general client concerns Greet customers warmly and resolve problem or reason for calling Update customer information/documentation in the data base and SAP Issue Return Material Authorizations, receive orders, review and process purchase orders, update and process orders through repair process, and issue pro-active order updates to customers When required contact customers and verify account information, work to cancel, or update customer accounts Process customer payments and other pertinent information such as addresses and phone numbers Understand warranties or terms of sale Process credit refunds, or exchanges Prepare quotations and book orders in I-Service/Sales Force per established guidelines for pricing. Interface with management and legal to review, negotiate, and obtain approval for terms and conditions Interface with management and legal to review, negotiate, and obtain approval for quotations / purchase orders Resolve customer issues when required regarding collections group, operations, sales, management, and other Siemen’s stakeholders Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Provide accurate, valid, and complete information/communications per the guidelines Understand and implement changes in policies or renewals Impact the company’s bottom line by problem solving clients’ concerns/issues into repeat customers Meet personal/customer service team sales targets Work with repair manager to ensure proper customer service is being delivered Follow communication procedures, guidelines, and policies At Siemens, our mission is to transform the everyday. We strive to better understand the need of our customers and of society. We develop technology with impact to transform the world’s economies. We intelligently combine the digital and physical world to create a better tomorrow At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience. Why you’ll love working at Siemens Competitive compensation (salary and bonus) based on qualifications Medical, dental, prescription and vision coverage, first day of employment Matching 401(k) (immediate employer match) Competitive paid time off plan, paid holidays, and floating holidays Career development opportunities Education and tuition reimbursement programs available Flexibility to work remote a few days a week Paid parental leave #LI-CY1 Organization: Portfolio Companies Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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