Task Description


- Perform outbound call tasks and accomplish work tasks passed from inbound team dealing with customers/dealers/prospect customers’ inquiry etc. Ensure the achievement of team KPI as well as high customer satisfaction.


- Data management in call center system and contract management systems, incl. customer profile maintenance, money allocation in core system; customer credit related modification and other related issues etc.


- Document management: receipt handling, legal documents transfer; insurance documents preparation and other internal documents management etc.


- Fully understand the consumer rights and interests protection relevant laws, administrative regulations guidelines and relevant CBRC regulatory requirements, familiar with company’s financial products and services


- Conduct other tasks as required by supervisor to support achievement of the company or department’s business objectives.