Customer Service Specialist
Merck KGaAShanghaiUpdate time: June 18,2019
Job Description
Key Responsibilities:
  • The scope of this position may include any of the following functions
    • Perform good sales administration support such as order placement, order fulfillment and shipment arrangement
    • Keep close contact with warehouse & monitor logistics and handle document
    • Prompt respond to customer inquiry from all means like telephone, emails & etc.
    • Proactive contact with customers to establish a good & harmonize relationship
    • Positive response to ad hoc issue and trouble shoots the non routine issues
    • Provide regular reporting required by line manager timely and accurately

Act as a good moderator between internal and external customers

Job Requisition ID: 193669
Location: Shanghai - all
Career Level: C - Professional (1-3 years)
Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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