Responsibilities:

• Manage customer orders from receipt of order to invoice of goods
• Closely work with planners for specific customer requests and priority of shipping
• Ensure that the customer database is kept updated, including customer pricing and shipping details
• Ensure that we maintain a high service level to customer and improve in areas where we perform below customer expectations
• Maintain high level on time delivery performance
• Other tasks assigned by manager to optimize order fulfillment process.

Requirements/Qualifications:

• College diploma or above in Logistics. International Trade or relevant.
• At least 2 years’ experience in customer service.
• Familiar with export procedure, international transportation.
• Detail oriented in handling and following up on customer orders, complaints and custom requests.
• Good communication skill with international customers.
• Strong interpersonal skills with cross functional team.
• Result driven attitude and ability to work under pressure.
• Fluent English both in written and oral
• Knowledge of SAP system is preferred.