Customer Service Specialist/客户服务专员_AA
Bosch GroupShanghaiUpdate time: June 5,2021
Job Description

Company Description

Do you want beneficial technologies being shaped your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

- Work as independent contact window for key account customers
- Handle customer consignment order process of key customer
- Customer order behavior monitoring and KPI follow up
- Manage external customer and internal order to cash related requirements
- Attend regular S&OP meeting and sales meeting
- Responsible for customer rebate calculation and credit memo orders for rebate usage
- Share recurring problems with the relevant internal partners in order to find solutions and improve service level
- Lead order to cash process optimization
- Customer claims management by coordinating with different functional teams
- All kinds of analysis reports and data support
- Support internal projects
- Complete other tasks assigned by line manager

Qualifications

- At least 2 years working experience in supply chain related function, auto industry experience is preferred
- Bachelor Degree or above
- Have the end to end supply chain knowledge
- Strong analytical skills with the ability to translate data into high-level analysis
- Familiar with SAP system and Excel/PPT/Power BI office software
- Fluent in English (international environment)
- Ability to multi-task, prioritize and manage time effectively
- Good team player with effective communication both internal and external

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