Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

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YOU MUST HAVE

• Bachelor's degree / equivalent, or High school diploma with significant relevant experience.

WE VALUE

• A knowledge of principles and best practices in (customer service)
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

• Category: Customer/Product Support
• Location: 20# Standard Plant,, No. 156 Nanhai Rd. TEDA, Tianjin China PRC, Tianjin, TIANJIN 300457 CHN
• Nonexempt