PRIMARY FUNCTION: Support the relationships between Customers and Eaton Account Managers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations supported by the Customer Service team ensuring “one voice to the customer.” Provide support relative to specific tasks requiring a complete understanding of manufacturing and postproduction processes relative to tracking parts throughout the process, resolving updating customer line of balance charts, and coordinating customer visits to the facility. This position will not be engaging in negotiations of any kind directly with a third-party customer. This position will be responsible for enabling real time delivery status communication to third party customers on behalf of Eaton Jackson, MI, and any other Eaton FED locations, if applicable. Such communications will simply be the update of Tijuana plant delivery commitments, or performance thereto, as it relates to customer delivery requirements as flowed down by Jackson, MI or any other FED locations. ESSENTIAL FUNCTIONS: Manage and facilitate the daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team, through participation in customer action calls, maintaining line of balance/milestone charts, and facilitating customer visits. Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton Account Management team and/or third-party customer portals. Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews etc., as applicable. Track high priority parts through each operation of production and postproduction and elevate concerns to Operations Management through participation in daily production meetings. Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton Account Management team. For the avoidance of doubt, this position will not participate in Jackson, MI negotiations with the customer in any way. Again, this position is responsible for communicating delivery commitments to Jackson, MI and/or the third-party customer. #LI-SL4 Qualifications SPECIALIZED KNOWLEDGE: BA or BS from an accredited institution, preferred 3-5 years’ work experience in Customer Service, Sales, or related field Excellent interpersonal skills Judgment, logic, resourcefulness and creativity. Sound teaming skills Basic market analysis tools and techniques Computer literate with competency in Microsoft Office programs and web maintenance systems ADDITIONAL INFORMATION Must present a positive and professional image. It is essential to be a creative thinker and strong communicator, with the ability to calmly influence people about their feelings toward emotional or controversial subjects. Timeliness and accuracy of responses is critical. Must have the ability to maintain focus and arrange priorities in an environment of multiple urgent requests from many global sources. Must exhibit strong organizational skills. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Latin America Organization: AER Aerospace Group Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time