Customer Services Support Intern – Qatar/Doha Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds – with a unique end-to-end portfolio and Digital Twins across the entire value chain. It focuses on the needs of specific verticals. We continually expand our Digital Enterprise portfolio to include ground breaking technologies and offer industry-specific end-to-end solutions for companies of all sizes. Join our Digital Industries as the Customer Services Support Intern and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Your Role – International, Challenging, And Future-Oriented! In this role you will support the customer services team to enhance the quality of services and develop the business of customer service. Support the field services team to manage Siemens's install base at customers by documenting/delivering reports, support for providing the AOS (Asset Optimization Services) reports and organizing for the service industry mall access to the key customers. Ensure that the customer's system is updated to the latest software, quick fixes, and hardware. Prepare upgrade plans for the customer's systems. Provide technical assistance to meet required company objectives of quality and customer satisfaction. Attend technical training that includes systems and instruments, application, process control, communication, and safety. Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction. Support the Service Sales Manager as required to secure orders and service agreements. Use the PMD tool for quotations. Provide technical support and assistance for one or more projects, including project specification, functionality, testing and commissioning. Provide support for document preparation and align with the project team to obtain customer's approval per document specification and schedule. Coordinate with customers for product-related issues and report it to the dedicated team for further support. Refer customer requests to company specialists (consultants) as required. Assist sales personnel with the resolution of customer responses. Attend bid review meetings as required by sales staff and management. Work in a team environment in a leadership position as well as a contributing member Support with visa applications, gate passes, training. Work with Bid Managers & CCC (Customer Care Center) team to provide the following: Task creation and development of special portals. ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets. GSP Support – creating GSP activities, monitoring unassigned activities, and monitoring GSP data quality. productivity reporting data exports. NPS data generation, filtration via CCC, and related phone calls. Monthly KPI reporting as well as SRR report preparation for the Lead country. Monitor customer portals for the latest RFQs for spares, e.g., Ariba. Use of Spares on Web. Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in the mall. Track repair and the investigation status and flag delays.Your Qualifications And Skills – Digital And Solid! Must have Graduated in 2022 with Electrical, Electronic, Computer or Communication Engineering 0-1 years experience Knowledge of Industrial control systems Problem Solving Ability Creative Thinking Good planning and organizing skills Creating & Innovating Presentation & Communication (written and verbal) skills Teamwork & collaboration skills Basic financial understanding What else do you need to know? As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process. Organization: Digital Industries Company: Siemens W.L.L. Experience Level: Recent College Graduate Full / Part time: Full-time