• Answer customer enquiry via phone or online ticket, provide appropriate solutions and close follow up customer problems.
• 1、 Provide correct and comprehensive solutions to resolve customer problems while maintaining high quality service
• 2、 Collect customer feedback on product defect for product improvement
• 3、 Customer-oriented, follow up customer query closely , proactively coordinate inner resources to resolve customer problems to achieve customer satisfaction and loyalty.

• 1、 Bachelor degree or above
• 2、 At least 3 years of customer service working experience in multi-national companies, preferred in large scaled Cloud Computing Service Provider, such as AWS, Azure, etc
• 3、 Good English oral communication skill, CET-6 or TEM-8 or other professional English Qualification (TOEFL, IETLS，Interpretation) is a plus
• 4、 Preferred overseas study or working experience
• 5、 Accept shift working arrangement, such as over-night shift and public holiday shift
• 6、 Good data analysis skill, able to identify issues，raise observations on the issues, provide constructive solutions and put it into operations
• 7、 Strong sense of self-responsivity and able to work under pressure
• 8、 Keen on internet industry, basic understanding on internet industry

申请岗位