Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Trainer to support Customer Service Excellence. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Trainer, you will be responsible for: Conducting group training courses for all internal processes and tools. These include SAP, all field, and customer service dispatch tools for both our Imaging and Laboratory Diagnostics divisions. Identifying business training needs and collaborate with team members on curriculum design and development. Delivering new hire and existing employee training that supports the latest tools and department policies and procedures set forth by the business. Partnering and consulting with several business groups within the organization (Information Technology, Quality, Project Management) to support the business’ needs. Performing other adhoc requests set forth by the training manager as the business dictates. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Extensive experience in delivering both in-person and virtual synchronous classroom training, with high focus on student-centered learning meeting all learning objectives set forth in the course. Ability to work in a fast paced-technical environment, adapting to frequent change, while working both autonomously and in a team setting. Considerable knowledge in classroom management strategies (e.g., student behavior) to ensure a safe learning environment for all students to further develop their competencies. Proven examples of successful asynchronous distance learning deliverables you personally have designed and developed (e.g., videos, webcasts, simulations, web-based courses to accommodate learners’ self-paced needs). Daily use of a variety of authoring tools, such as Articulate 360 (e.g., Storyline 360), Adobe Captivate, Camtasia, TechSmith Snagit, Adobe Creative Suite, Adobe Acrobat DC, WalkMe, Adobe Premiere Pro 2022, etc.) Involvement in a variety of large-scale classroom delivery with varying degrees of expertise among your target audience ensuring successful achievement of learning objectives. You are a self-motivated, detail oriented individual who is passionate about the success of the adult learner and facilitating high quality training programs. Required skills to have for the success of this role Bachelor’s degree or equivalent experience required Minimum of 5-8 years of professional training experience with a focus on the analysis, design, development, delivery and evaluation of learning Classroom Facilitation skills certification preferred (e.g., COMPTIA CTT+, Toastmasters, etc.) Strong oral and written communication skills; utilizing Office 365, PowerPoint, SharePoint, Excel, Outlook, Microsoft Teams, and Word applications. Willing to travel up to 20% At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. #LI1-EZ1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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