Job Title: Customer Service and Business Data Technician - English language
Location: Cork, Ireland

About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com

As a Customer Service and Business Data Technician, you will be responsible for providing support via email to general users and businesses as well as researching, analyzing and validating information using web-based maps and news articles/social media/official websites.

On a given day, your work might include:

• Providing support to general users of maps app
• Trouble-shooting and if required, escalating issues
• Dealing with business queries, in accordance with company policies
• Evaluating data quality through web-based research and phone calls
• Applying critical thinking to identify high-level trends
• Identifying root cause(s) of trending issues through web-research
• Creating analytical reports

Candidates must:

• Be eligible to work in Ireland
• Have native speaker fluency in the target language and excellent English language skills, both verbal and written
• Be willing to work onsite and on a full-time basis in Cork, Ireland

An ideal Customer Service and Business Data Technician would be:

• Detail-oriented, analytical and passionate about solving problems
• Passionate about IT and familiar with iOS and macOS
• Able to work with large datasets, identifying patterns and trends and draw conclusions to recommend actions
• Comfortable with placing outbound calls
• Passionate about IT and familiar with iOS and macOS
• Comfortable working independently, as well as in small and large cross-functional team

It would be great if you have:

• Experience with spreadsheets
• Experience with database systems
• Customer support experience in a technical environment
• Familiarity with basic GIS concepts
• Familiarity with web-based map applications
• Experience in data analysis
• Experience with social media sites
• University Degree in Business Analysis or equivalent combination of education and experience

More information:

• Specified Purpose Contract with possibility of extension (with 6-months’ probation period)
• Onsite and full-time position in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 50% of the cost in shuttle services covered by RWS
• Bike to Work scheme

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   
 
RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.