Vision:

Drive the digital innovation in GCA, to support the new revenue model and improve customer experience, by setting up an agile task-force with entrepreneur mindset.

We offer:

Best opportunity to stand with Maersk’s B2B E-Commerce and digital innovation journey.

? Excellent opportunity to learn insight, knowledge and best practice in the shipping industry and how it facilitates the end to end cycle of international trade

? An environment where you will work with professional and competent colleagues in different functions and roles

? Exposure and learning opportunities to sharpen business acumen and communications skills

? Excellent career opportunity within Maersk Line

? Attractive remuneration and generous benefits

? Location could be flexible in Qingdao, Shanghai or Shenzhen

Key Responsibility:

• Owns and manages the customer experience, process and execution of the platforms of online pilots

• Act as contact point for online customers and be their advocate internally within Maersk Line
• Ensure smooth execution of the end-to-end shipment lifecycle by engaging both the customer and relevant internal stakeholders
• Take ownership to handle customer’s concerns and requests and proactively identify customer’s needs to avoid potential risk
• Manage / improve day to day interaction with customers across different channels (case management, MyPhone/CTI)

• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations

• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities in relation to internal/external parties
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

• Manage the digital platforms in GCA and launch future digital platforms if any (today we have: SMC, NYSHEX, Alibaba, Yunquna)

• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Support Maersk’s ocean product transformation with the expansion of SPOT model in a mindset of customer-centric.

Who we are looking for:

? Bachelor Degree

? Minimum 2 Years Working experience in Shipping industry or related

? Customer service function experience is preferred

? Good command of communication and English skills

? Good team player

? Positive working attitude and result oriented

上班地址：黄浦区蒙自路757号歌斐中心25楼