Customer Service Representative
Spark Education LimitedBeijingUpdate time: December 22,2021
Job Description
Job Description:
✧ Answering incoming calls, faxes and emails relating to the programs supported;
✧Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area;
✧Manages customer escalations and ensures that these are answered, tracked and escalated as required.
✧ Escalates issues outside of service boundaries when a resolution is unable to be confirmed;
✧ Provides call backs and or call downs to subscribers and partners as required;
✧Provides a high level of professional and competent customer service and is able to communicate effectively with customers;
✧Demonstrates a strong customer service orientation and takes responsibility to ensure customer are satisfied.
✧ Be willing to following the working time assigned by immediate supervisor.
Requirement:
✧ Proficiency & Comprehension of local languages to be supported (English);
✧ 6 months or above of full time call handling experience or relevant work experience;
✧ Ability to "talk and type" (to be verified at interview stage);
✧ Good verbal and written communication skills (to be verified via formal testing);
✧Good analytical problem solving skills; linear and logical troubleshooting skills (to be determined during interview process);
✧ Self-disciplined and perceptive;
✧ Action and service oriented – can demonstrate initiative and a friendly, "can do" attitude.
✧ Answering incoming calls, faxes and emails relating to the programs supported;
✧Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area;
✧Manages customer escalations and ensures that these are answered, tracked and escalated as required.
✧ Escalates issues outside of service boundaries when a resolution is unable to be confirmed;
✧ Provides call backs and or call downs to subscribers and partners as required;
✧Provides a high level of professional and competent customer service and is able to communicate effectively with customers;
✧Demonstrates a strong customer service orientation and takes responsibility to ensure customer are satisfied.
✧ Be willing to following the working time assigned by immediate supervisor.
Requirement:
✧ Proficiency & Comprehension of local languages to be supported (English);
✧ 6 months or above of full time call handling experience or relevant work experience;
✧ Ability to "talk and type" (to be verified at interview stage);
✧ Good verbal and written communication skills (to be verified via formal testing);
✧Good analytical problem solving skills; linear and logical troubleshooting skills (to be determined during interview process);
✧ Self-disciplined and perceptive;
✧ Action and service oriented – can demonstrate initiative and a friendly, "can do" attitude.
Get email alerts for the latest"Customer Service Representative jobs in Beijing"