• Job Scope

• As part of the Shenzhen airport team, this job forms the basis of smooth running of operations and customer services at the airport.
• The role will include passenger handling, traffic operations and administrative functions.
• Staff will also be given responsibility for one or several aspects of station operations, such as catering, baggage handling, administrative duties etc.
• Passenger & Flight Handling
• Responsible for flight operation duties and leading of service partner staff
• Supervise activities related to traffic handling including pre-flight planning, check-in, departure and arrival handling, baggage, lost and found, ramp, lounge, delay handling and any passenger enquiries
• Proactively interact with customers in all areas of customer contact and ensure that passengers are well taken care of and special assistance is provided as required
• Follow up on post flight actions and administration
• Leading service partner staff in handling of irregular situations
• Administration
• i.Maintain proper records and filing system on flights and daily operations
• ii.Verification of invoices relating to station operation
• iii.Carry out investigation relating to discrepancies, lapses and errors
• iv.Review work procedures and implement solutions to improve service, efficiency and/or cost savings
• v.Build relationships with key partners for station administration

• Fluent in oral and written English and Chinese
• Knowledge of office applications e.g. Microsoft Word/Excel
• Able to interact with customers and have strong communication skills
• Hard working and a good team player
• Proactive in seeking solutions to resolve problems
• Disciplined and respectful of local guidelines and company directives
• Able to work in a high stress environment
• Able to work on roster shifts at the airport, being on call for emergencies or when necessary (e.g. flight delay, diversion, crisis)
• Previous experience in customer-oriented jobs will be beneficial

• Interested applications are to email their full resume, copies of relevant certificates and testimonies to the following personnel by 05 May 2019 (Sunday)

上班地址：深圳宝安国际机场