About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. IDEM is an over a billion-dollar business unit that now support significate growth for Abbott in COVID-19 related products in over 70+ countries.

PURPOSE OF THE JOB:

The Customer Services Associate is responsible for Customer service for internal and external customers to facilitate business objectives.

MAJOR RESPONSIBILITIES:

• Process all orders received from Abbott customers.

• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.

• Review and maintain customers open orders on a daily basis.

• Investigate and resolve order processing issues reported by customers or as requested by Abbott employees.

• Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP.

• Stay current with inventory levels and requirements.

• Responsible for making sure any customer account changes are communicated to relevant owner(Sales team).

• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service.

• Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts.

• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met.

• Responsible for following all CS SOPs in line with Abbott QMS, and delivering an excellent customer experience.

• Other duties as assigned.

EDUCATION & COMPETENCIES:

• Proficient in MS Word, Excel and Outlook.

• Strong computer navigation and typing skills.

• Effectively collaborate with others.

• Work independently and on a team.

• Work effectively in a fast-paced environment with shifting priorities.

• Fluency in spoken and written French is a necessity.

Connect with us at www.abbott.com or https://www.ie.abbott/, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.