Responsibilities:

• Manage and maintain smooth day to day operations of Customer Service Department and Call Centre
• Supervise the Customer Service team to deliver quality services to customers
• Ensure all in-coming enquiries, requests, complaints are promptly handled or properly follow-up and resolved in a professional manner
• Monitor & improve the Customer Service process to achieve the service standards
• Liaise internal departments to solve customer problems
• Prepare management report and diagnose equipment defects to the management
• Perform any other ad hoc projects and assignments as assigned

Requirements:

• Degree holder in Sales & Customer Relations/Public Administration /Hospitality Management or other related disciplines
• At least 5 years’ relevant experience in customer services preferably gained from call centre with minimum 2 years in managerial position
• Experience handle inquiries and complaints in Home Appliance industry will be advantage
• Good command in spoken and written Chinese and English, including Mandarin
• Proficiency in MS Office (Word, Excel, etc)
• Excellent communication, interpersonal and problem solving skills
• Mature with good telephone manner and be a good team player
• Detail-minded, patience, hard-working and self-motivated
• Able to work under pressure and perform independently in a fast paced environment
• Immediate availability is highly preferred

We provide friendly and dynamic working environment to the right candidate. Interested candidates are invited to send their full resume with expected salary to us or by clicking ‘立即申請’. For more company details, please visit our website at www.germanpool.com

German Pool (Hong Kong) Limited is an equal opportunity employer. It provides equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations.

All information collected will be used for recruitment purpose only.