• Help and support clients & company to prepare assessment delivery
• Establish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessment
• Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
• Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
• Manage client overdue & help identify and control risk of client attrition
• Sign supplementary agreement with clients for any changes and identify or generate new opportunities
• Maintain client data SAP/PG & manage document to make sure information accuracy
• Co work with customer service admin to jointly achieve business objectives
• Other jobs assigned by supervisor & SD manager

Candidate specifications

• A university and college's degree
• Min 2 years’ experiences in customer services field, experiences in certification industry is preferred
• Good communication & persuasion skills
• Good at planning and coordinating
• Good team player
• Be familiar with office software
• Strong sense of responsibility & accountability
• Patient and detail-driven
• Quick learner with open mind
• Able to take multitasks
• Able to manage time well