My Client is leading Insurance Group in Hong Kong:

Job Responsibilities

• Handle enquiries (hotline, counter, written correspondence) from external customers, direct sales force agents, intermediaries, brokers and other business partners in a high quality service standard
• Provide good customer services to clients
• Handle customer complaint and provide "options & solutions" to settle the case with customer satisfactory
• Support the reception counter operation
• Log and report the enquiries data timely and accurately
• Assist to prepare the service data report for management review regularly
• Perform ad-hoc task as required by supervisor

Qualifications / Experience

• Minimum 2 years working experience in Customer Service, preferably in call-centre environment
• Qualification in IIQE Paper I, II, III & V is preferable
• Experience in call centre operation workflow and procedures
• Good communication and interpersonal skills
• Good command in spoken and written English and Chinese
• Proficiency in Microsoft Offices, e.g. Word, Excel, PowerPoint, etc
• Fresh graduate or existing insurance agents will also be consider

“Interested parties, please send full resume, expected salary and contact telephone number via APPLY button”.

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