Job Title / Role: Customer Services Professional Organization: Lead Country South Africa (Customer Business Centre) Location: Midrand, South Africa Reporting Manager: Customer Services Professional Supervisor The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain. The company has been in existance for over 175 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa ‘s success story. Role Headline Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain. Responsibilities of the Role · Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation). · Maintains a close interaction with various team and BU functions. · Supports acquisition activities with detailed technical knowhow on complex issues. · Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations. · To efficiently answer all voice and email calls within specified service levels, by effective usage of the Hipath ProCentre management systems tool. · To provide professional feedback to customer with the ETA according to their processed orders, using the SAP management tools and the associated SLA agreements, in order to ensure the customer receives the appropriate service towards resolution. · To Provide stock level as requested. · To act as a true ambassodor for Siemens, by acting professionally in all forms of communication to the customer, to ensure professionalism for every customer interaction and customer experience. · To assist with quotation when needed Qualifications and Experience · Matric ( grade12) · Customer Care Skills (it is a Must) · Excellent Communicator · Computer Literate, Microsoft Office Suite · Soft skills - telephone etiquette, conflict management, situational sensitivity and time management · Proficient in business english with good Communication skills Attributes and skills · Speed and Efficiency · Abiilikty to hadle pressure · Creative problem solving Closing date 27 February 2023 Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. The company’s approved Employment Equity Plan and Targets under the Employment Equity Act will be considered as part of the recruitment process. As an equal opportunity employer we encourage and welcome people with various disabilities to apply. We care about your data privacy and take compliance with the POPI Act, GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open Organization: Digital Industries Company: Siemens Proprietary Limited Experience Level: Early Professional Full / Part time: Full-time