Job Responsibilities:

• Coordinate, supervise and monitor the regular customer service activities of team members;
• Provide expertise and customer service support to colleagues and customers;
• Set priorities for the team to ensure completion of tasks and achievement of performance goals;
• Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
• Align with company direction to deliver the quality customer services via different channels;
• Obtain and maintain license as an individual insurance agent of Blue Cross and/or BEA Life with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity.

Job Requirements: 

• HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1, 2, 3 & 5 [subject to the regulated activities to be conducted];
• Minimum 2 years’ work experience in customer service call centre or frontline counter services, preferably gained from insurance industry;
• Good customer service, problem-solving and communication skills;
• Customer-focused, positive, self-motivated and willing to learn;
• A good team player with ability to work under pressure in a dynamic and changing environment;
• Good command of both written and spoken English and Chinese.

We offer excellent career prospects and attractive remuneration package including 5-day work week, year-end bonus, life, medical and dental coverage, birthday leave, volunteer leave, etc. Please submit your detailed resume, stating your PRESENT and EXPECTED salary as well as DATE OF AVAILABILITY by clicking “Apply Now”.

Personal Data provided by applicants will only be used for recruitment purposes and be handled in accordance with the Company's Privacy Policy Statement, which is available on our website. Applicants who are not contacted for interview within six (6) weeks may consider their application unsuccessful. The Company will retain the applications for a maximum period of six (6) months and may reconsider the applicants for other suitable vacancies within the Company, where appropriate.