Customer Solution Authority
Vodafone台灣Update time: September 12,2019
Job Description

Company Overview
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Group Technology spans across the entire Vodafone footprint and drives our technology advancements, to enable us to be the best and most secure in unified communications. We empower our consumer and enterprise customers to be confidently and securely connected. Our unique capabilities create the best voice and data to our customers and continue our advancement in the Internet of Things (IOT), BIG Data, Cybersecurity, Cloud & Hosting, TV and Video. Were heading to an exciting future fancy being part of our Vodafone Gigabit growth?


Based in Shenzhen

With us you will
Be responsible for working with sales and directly with the customer in order to design, cost, and document the solutions to be offered to customer. Additionally, they are accountable for the technical relationship with the customer and the associated contractual aspects. The CSA will respond to requests for new technology or technology-derived solutions from the customer, but will also be accountable for pro-actively creating new opportunities to deploy VGE solutions within the customers environment. The CSA will have full accountability for the solutions that Vodafone provides to the customer.


Key Accountabilities:

Build a trusted advisor relationship within the aligned account(s), and act as the end-end Solution Authority for all deployed Vodafone solutions within the account(s)
Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements. Identify and document any risks to the solution
Build accurate scalable cost models and provide input into pricing strategy
Document solution in RFP responses, proposals and Statement of Works/High Level Designs.
Ensure solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.

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