Job Responsibilities

• Responsible for providing quality customer services, such as handling all complaints and inquiries cases via multiple communication channels
• Act as a main coordinator on daily operation with our clients and internal departments
• Perform shipment tracing and perform reports if necessary
• Maintain and enhance customer satisfaction for customers
• To assist in providing service and product training to customers when required
• Perform other customer services duties as assigned
• Willing to work under pressure

Requirements

• HKDSE or above
• Possess a minimum of 1-2 years Customer Service experience, preferably gained in E-commerce or logistics industries
• Customer focused with excellent communication, interpersonal and problem solving skills
• Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
• Speedy and accurate Chinese typing is essential
• Proficiency in Microsoft Word and Excel
• Immediately available is preferred

Apply please email to mandy.ni@spring-gds.com

G3 Worldwide Hong Kong Limtied is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Company. The unsuccessful applications will be destroyed after the said period of retention.