“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Scope of Position

The Regional CSM role supports their region in positioning and presenting Expeditors’ customer-facing technology solutions, ultimately driving customer dependency through our technology solutions and systems capabilities.  This requires a solid understanding of Expeditors operations, operational systems, and products in order to identify and position the appropriate solutions to current and potential customers in conjunction with Sales, Account Management, and Product Management.  The position’s primary areas of focus are:

• Fulfill an “Expeditors solutions expert” role for the region

1. Possess familiarity with Expeditors’ operational systems capabilities.
2. Possess fluency with Expeditors’ customer-facing technology solutions, such as exp.o Visibility, exp.o Analytics, exp.o Booking, Order Management Bookings, Cargo Signal, Tradeflow, EDI, etc.
3. Possess a well-versed understanding of how our customers and vendors use systems and how information flows through their supply chains.

• Conduct frequent training on Expeditors’ systems and customer solutions capabilities with a primary focus on Sales, Account Management, and Department Managers. Increase the field’s overall capabilities to discuss and present our solutions with current and potential customers.
• Proactively communicate with the region about systems solutions for our customers.
• Develop strategic plans on how to increase customer solutions adoption for key accounts in the region.

Major Duties and Responsibilities

• The CSM is required to be familiar with all of Expeditors’ core and customer-facing systems capabilities.
• The CSM is required to speak knowledgeably and present our capabilities regarding internal business systems (e.tms, e.dms), document imaging (Edoc), EDI, and our systems development philosophy.
• CSMs will engage in consultative conversations with our customers during the sales process and retention calls. CSMs create network diagrams and gain understand of customer processes and issues in order to recommend Expeditors’ technology solutions and explain the benefits.
• The CSM is required to understand systems integration (EDI, APIs).
• The CSM will fulfill an Expeditors technology solutions expert role and be available to our sales force for support in presenting any of our systems solutions and generally assist in selling the solution.
• The CSM is required to work closely with CHQ, GEO, Sales, Account Management, and product leadership to coordinate technology solutions training for Sales, Account Managers and Department Managers. 
• The CSM is responsible for regional communication to keep Sales, Account Management, Department Managers and DMs informed and educated about our technology solutions.  This includes (but is not limited to) holding branch training sessions, regional web conferences, presenting at regional meetings when appropriate, and participation in branch Sales meetings.
• The CSM assists with written responses to RFQs/RFIs as they relate to Expeditors’ technology solutions.
• The CSM position requires travel and constant communication with our internal organization in order to develop our staff’s customer-facing technology expertise and support solutions presentations.        
• Collaboration with Expeditors Sales and Account Management personnel, geographic leadership, CHQ CSM leadership, and CHQ IS personnel are required.

• Industry knowledge
• Technical knowledge
• Familiarity with Expeditors’ systems and operations in all business areas
• Understanding of Expeditors’ sales process
• Strong presentation skills
• Excellent written and verbal communication skills
• Customer Service skills
• Strong analytical skills
• Excellent follow up skills
• Organizational skills