Your primary responsibility is to provide support to Customer Success Manager (CSM), your tasts will include, but will not limited to:

CSM Operations Support

• Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers 

• Full ownership of processing supplier lists of assessment and other operational tasks to supplier data

• Data analysis and presentation preparation

• Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)

• Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

Technical & Project Management

• Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Other:

• Lead and/or support a variety of Customer-focused projects

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a  positive and motivating atmosphere

Qualifications

• Bachelor degree required

• 2 years + successful Customer Support experience with large accounts acquired in fast paced environment.

• Excellent written and verbal communication skills

• Fluency in English and Chinese is a must.  Japanese is definite a plus

• Computer literate in Microsoft office, Google Suite, Project management tools.

• Ability to work well in an international multicultural environment

• Self-driven, results oriented and good team player