EF is looking for a Customer Success Manager for its Corporate Solutions (CS) division, who will play a key role in the continued rapid global growth of EF’s business. We are looking for someone with business and service acumen, a results-driven mind-set, the ability to think strategically and analytically, and has strong interpersonal skills. The key responsibilities will include, but not be limited to:
- Design, implement and report upon projects to drive learning and revenue growth within Key Accounts
- Provide academic and project support to Sales teams during tenders and negotiations
- Drive implementation of large scale projects with the aim of long-term client success and revenue growth
- Identify actions for continuous improvement of clients' learning results
- Act as the service leader for Key Accounts ensuring client satisfaction
- Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
- Foresee and react to problems rapidly with creative solutions
- Contribute to best practice for all CS teams (academic, operations, sales, technical) to ensure successful design and delivery of language training
Qualifications:
- Ideally experience in educating clients on complex information solutions for a Fortune 500 company
- Is a credible speaking partner for Sales and Country Managers, as well as senior client stakeholders
- Service orientated and client focused
- Has a passion for the client unlocking the value of our products and services
- Sound decision making skills
- Strong business acumen and commercial instinct
- Proactive with a team spirit, who thrives under high pressure
- Excellent communication and interpersonal skills
- Ideally Bi-Lingual: English and Native in local language
Company Description:
EF is the world leader in international education. Our mission is to open the world through education in language, culture, and geography, and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.
We have fifteen subsidiaries and non-profit organizations, schools and offices in over 50 countries and employ over 34,000 staff and teachers. In today’s increasingly complex and interdependent world our mission is more relevant than ever.
EF Corporate Solutions is the B2B department within EF Education. With 45 years of experience in helping companies communicate better, EF currently works with over 1000 companies in 120 countries.
EF Corporate Solutions is the pioneer of – and world leader in – the blended approach to English language learning. We offer value oriented, consultative and customized language training solutions to our clients – both online and through immersion training abroad. Our unique combination of great teachers, breakthrough technology and fanatical service adds more value to our clients, and does so faster than any other method.
Additional Information:
EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.
职能类别： 销售经理
关键字： 渠道销售 客户销售 销售经理
联系方式
上班地址：武汉天地/汉街
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