Position Description: Position Description: Lenovo is one of the fastest growing technology companies on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. Lenovo’s US Corporate business is looking for a passionate and enthusiastic Customer Success Manager to be the voice of Strategic accounts in our Commercial sector.  Our customers not only need to believe in our solutions but believe in the company behind the product. This position proactively works with a broad set of internal and external stakeholders to illustrate the value delivered through Lenovo’s solutions.    The Customer Success Manager serves as the internal voice of the customer while working with other Lenovo teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer satisfaction, adoption, expansion & retention. This is a highly visible role reporting directly into our North America head of Technical Client Advisory and matrixed to Senior Sales leaders. Key Roles & Responsibilities: • Actively serve a portfolio of assigned strategic accounts including some of the leading organizations in industries such as financial services, insurance, retail, transportation, manufacturing, and technology • Gain an understanding of the client’s IT desired business outcomes and help the client achieve these goals • Help translate how the clients are using their Lenovo solutions and be their advocate to further improve user experience, design, and future innovation. • Partner with services and support team members to ensure successful deployment and end user engagement • Provide guidance to customers on how to optimally leverage their Lenovo investment via Customer experience days, education sessions, newsletters, etc. • Implement customer engagement strategies including Client Quarterly Business Review in tandem with the Account Executive. • Leverage customer health data to identify growth, cross sell/up sell opportunities & retention risks • Collaborate with the Sales team to expand customer relationships & identify ways to improve NPS • Administer and share back customer survey data across our strategic account segment and work with CX strategy teams to drive score improvements • Effectively triage ad-hoc customer issues as needed, interact with Support, escalate issues as needed and identify solutions/resources • Collaborate with Marketing to grow library of customer testimonials    •    Collaborate with our Global CX and NA CX strategy leadership • Work with sales on coordinating transition discussions & provide continuous customer feedback to product management, technical client advisory and business management team members. • Stay current on customer’s strategy, competitive landscape & trends to demonstrate value • Embrace & contribute to Customer Success team methodologies #### Position Requirements: Position Requirements: • We are looking for a candidate with at least 5 -15 years of strategic technology sales experience in a sales, customer success or customer support role along with the following skills: •    Strong and successful customer facing experience and knowledgeable of the sales process in the tech sector • Comfortable establishing credibility with decision makers and influencers at strategic customers • Leadership skills with ability to inspire others to achieve a common objective • Superior organizational skills and project/time management abilities • Entrepreneurial mindset with ability to identify value in an unstructured situation • Excellent communication skills with ability to simplify and explain complex problems • Excellent execution skill and assertiveness to follow through on behalf of customer across Lenovo departments • The highest level of integrity and an unwavering sense of what is best for the business • Ability convert technical concepts and strategy into clear, highly visual, Executive presentations • Able to travel to customers (~20-30% Pre-covid) and to host Customer days/QBRs, etc. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.