The Role
This is a new role within RWS IP Services, which is part of the key account management teams within the Revenue organisation. Main responsibilities will include:
* Ownership and management of a large range of existing IP Services customers;
* Development and growth of these existing customers

Key Deliverables
* To provide a consistent and responsive point of contact and interface for clients (outside of day-to-day delivery and operations);
* To enable identification and leveraging of upselling and any growth opportunities, as well as risks and vulnerabilities;
* To define and document strategies for growth or recovery of each account, track progress and evolve the strategy as account/business needs change;
* To develop strong two-way customer relationships with existing clients, through a proactive and supportive approach to their requirements and influencing customer advocacy;
* To ensure customer ownership and intimacy;
* To ensure customer satisfaction and positive experience of RWS through the deployment of structured and light-weight account management services and processes;
* To deploy and maintain customer governance, planning and management, e.g. through regular customers’ business and performance review meetings, provision of monthly/quarterly reports of sales figures, ensuring correct use of RWS platforms, etc.;
* To define and deploy optimised customer-centric processes to manage performance, customer satisfaction and account planning;
* To acquire a thorough understanding of each client’s needs and requirements, and organisation.
 

Key Skills & Experience Requirements
* Demonstrable customer-facing or customer service experience.
* Account management experience preferred.
* Understands the importance of providing high-quality customer service. 
* Sales-centric, hunter mentality, skills and experience
* Strives to exceed the expectations and requirements of clients and internal stakeholders.
* Ability to develop solutions based on client needs.
* Ability to communicate courteously and efficiently, and aptitude in building relationships with professionals of all organisational levels. 
* Effective communication skills (verbal, listening, written, presentational and interpersonal) and ability to develop and maintain good relationships both internally and with clients. 
* Ability to promote the exchange of ideas and information and to encourage dialogue.
* Ability to map out and navigate organisational structures, both on the client side and internally.
* Organized and self-motivated with a “can-do” attitude. 
* Always seeks practical/workable and innovative methods to solve problems and deliver solutions.
* Strong communication and presentation skills.
* Strong negotiating and influencing skills.
* Knowledge of and experience in the IP industry is a plus

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.