>>THIS POSITION IS REMOTE<< Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments – and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you? Join our team! Recognized by Fortune as World’s Most Admired Companies 2020. Our Culture: At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. What you will do for Siemens Smart Infrastructure: Are you ready to positively impact the Customer Experience for Smart Infrastructure RSS RAM? Do you also want to join a high functioning team and enjoy what you do? Improve processes impacting customer experience while collaborating with HQ and Field subject matter experts Ensure increased Customer Satisfaction year over year, measured by NPS and CSI Drive branch performance related to Customer satisfaction Enhance Customer focused mindset within the Customer facing communities Improve survey response rates to help uncover areas of improvement Develop training that can be deployed nationwide to enable an improved Customer Experience Work with Senior Leadership to align on key topics Reporting directly to the Head of Customer Success Responsibilities: Lead multiple projects at a given time, ensuring adherence to process, monitor progress, and direct implementation to successful conclusion Analyze branches struggling with low NPS / CSI and work with Branch Leadership to develop plan to improve Ensure Customer issues are resolved in a timely manner and with acceptable actions Identify improvement areas for focused projects by analyzing Customer pain points Develop additional dashboards to enhance transparency of areas of improvement Analyze Service Agreement Cancellations for improvement opportunities Coach PMs, CSM/CSA and Coordinator Communities to ensure quality customer experience Utilize available data to improve survey response rates Collaborate with SI Academy to develop training Present to Executive Leadership team on Customer facing topics Monitoring Customer KPI’s Qualifications: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience 5+ years of industry experience, with field experience preferable Expert in project management and strong ability to complete projects in a fast-moving team Positive attitude, Creative, Dependable, Ambitious, Growth mindset Ability to work well in a team environment Advanced level leadership, organizational, negotiation, communication and presentation skills required 10% travel Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization Benefits: Competitive salary based on qualifications Health, dental, and vision plans Matching 401(k) up to 6% Flexible vacation plan Paid parental leave #LI-POST Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.