Position Description: About Lenovo: Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all! Who You’ll Work With: IDG (Intelligent Device Group) – The IDG at Lenovo houses our PC and Smart Devices. We combine investment in high-growth segments (workstations, gaming, visuals, thin and light devices) with new innovation in the smart device categories and continue to explore new opportunities across AR/VR, artificial intelligence (AI), Internet of Things (IoT), security and as-a-service solutions. We are looking for an experienced, customer-focused individual to join the Customer Success team focused on Lenovo’s education software solutions. This is a hands-on position in a fast-paced environment. We are looking for someone who is passionate about education technology and empowering teachers to create better learning environments. As a Customer Success rep, you will be the trusted advisor and primary point of contact for software customers in your territory. Your job is to engage new customers, listen to their goals, and guide them through best practices for achieving those outcomes with Lenovo solutions. Your goal will be to increase customer satisfaction, loyalty, and retention through your expertise in our products and your drive to meet and exceed customer expectations. Collaboration is a key component as you will work closely with the sales team to grow and retain accounts as well as regularly engage technical support, product engineers, and subject matter experts to ensure the voice of the customer is front and center throughout the organization. RESPONSIBILITIES • Own all aspects of customer onboarding and adoption by building relationships with key decision makers, identifying their needs and desired outcomes • Collaborate with customers, sales, technical support, and product development teams to ensure our solutions can meet customer needs. • Develop expertise in Lenovo software solutions to effectively demo to and train customers on features, functions, implementation, and new product releases. • Leverage data analytics and metrics to assess customer health and engage proactively • Maintain effective time management skills to manage and respond to customer needs • Properly document all customer details and interactions in Salesforce • Take ownership of customer issues and follow problems through to resolution • Gather feedback from customers on current products and relay that to appropriate product teams • Prioritize workload to meet all KPI’s, goals, and objectives #### Position Requirements: Basic Requirements: • 3-5+ years of proven, customer-facing experience in sales, support, or customer success • Experience presenting and demonstrating software solutions to teachers, IT staff, and senior management. • Experience with establishing strategic goals and measuring outcomes • Ability to use and interpret data analytics and spreadsheets Preferred Requirements: • Excellent professional verbal and written communication skills (English) • Self-directed with enthusiasm for problem solving and a sense of urgency • A passion for helping teachers use technology to create better learning environments • This position is remote, but may require up to 10% travel We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.