Description

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us? 

About this opportunity

Align Technology is looking for a smart and ambitious person to join our customer success team.

If you are interested in transforming the dental industry into digital, have passion about customers, and want to join a team that is changing millions of lives, Align Technology is looking for you!

In this role, you will…

Be responsible for the admin work related to Customer Success processes helping both our doctors and the internal team to achieve better results and to work on a more efficient manner

This will include:

• Responding to customer inquiries, requests, and complaints received via phone, e-mail, or any other communication channel.
• Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions.
• Ensure timely resolution to customer inquiries, issues and complaints.
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
• Provide input regarding training needs to customer success manager of training and quality development; assist with development and presentation of information and training when requested.
• Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Maintain a basic knowledge in orthodontic/dental concepts and topics.
• Participate in special projects and/or training when requested.
• Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Possess comprehensive knowledge of company processes, procedures and product information/materials.
• Support Sales and other departments

In this role, you’ll need …

• BA degree
• Excellent French skills
• The ideal candidate will have a good understanding of English
• 1-3 years of experience in a customer-based environment, benefit if medical device or pharma related
• Willingness to learn
• Experience with Salesforce and SAP is considered a plus

About Align Technology:

Welcome to Align Technology at one of the most exciting times in our history. At Align, we like to say that we “Create new smiles. Every day,” in all aspects of our business. At Align you are empowered to be innovative, creative, collaborative and hands-on. Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Why working for Align Technology?

• Great people, innovative technologies, and meaningful work—these are just some of the things employees say make Align Technology a great place to work:
• Make Your Mark: We are a global business, but not so big that you cannot make a huge impact on our continued business improvement. Bring your A game!
• Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
• Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!

Sound like a good fit? 

Great! Click the Apply link below to let us know you are interested.  Not the right fit?  Don’t worry, there are lots more opportunities.  Please consider sharing this opportunity with others in your network. 

About Align

Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/