Make your mark in our exciting world at Siemens. We are a collection of over 372, 000 minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division as a Administration & Client Services Representative and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Siemens offers high standard of customer support to companies across Ireland. You will be responsible for the efficient and effective handling of inbound and outbound calls, accurately capturing information while promoting services. As part of the customer support team, you will provide a professional, pro-active and responsive service to both internal and external customers (business customers, engineering team, management and other departments. The position is based in our DCU Alpha, DCU Campus, Old Finglas Road, Glasnevin, Dublin 11 (beside Met Office) office however Siemens have adapted to a new flexible hybrid working scheme, offering remote working for 2/3 days per week. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development, whether that’s Chartership, training or mentoring. Feel free to click on this link to see what it’s like to work here; https://www.youtube.com/watch?v=-vmmNjaEr04 Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture. Change the future with us. • Responding to requests and dealing with complex issues. • Handling e-mail requests and queries from customers, engineers or internal stakeholders • Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing • Planning, scheduling service and commissioning work with engineers and customers • Schedule updating • Daily issuing of certification • Service contract renewals follow up • Price queries from engineers and customers • Record retrieval, filing, scanning • Updating databases with customer contact details • Supplying customer with documentation • Preparation of quotations for installation, service and commissioning • Liaising with sales team, credit management and logistics team • General office administration • Call handling (customers, engineers or internal stakeholders). What you need to make real what matters. • Highly motivated, self-starter • Exceptional time management skills • Skills in MS Office: especially Word, Excel, Outlook • Preferred Knowledge of Salesforce / SAP • Effective telephone skills, including handling complex calls • Exceptional team player • Works well under pressure in a fast paced environment • Excellent communication skills – both written and oral • Ability to practice sound judgment and demonstrate initiative • Show a well-developed sense of urgency and follow through • A high degree of f flexibility, team spirit and independence We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture. We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section. Organization: Smart Infrastructure Company: Siemens Limited Experience Level: not defined Job Type: Full-time