Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

About The Role:

Due to the continuous growth of RWS, we are looking to recruit a highly analytical Application Support Engineer to join our global team in supporting mission-critical enterprise software, for a host of globally recognized customers.

The successful candidate will thrive in a challenging environment, want to work with the very best global tech and is eager to join a team who strives for success, personal development and world-class delivery.

Responsibilities:

• Diagnose and resolve customer software application issues
• Maintain the efficiency and support of customers software applications
• Perform analysis on software application functionality, suggesting improvements
• Ensure effective front-end and back-end functionality of applications
• Consult with the software development team, internal users and customers to improve application performance
• Establish the root causes of application errors, and escalating serious concerns to the Head of Application Support
• Keep a record of configuration changes and scheduled application updates
• Document processes and monitoring application performance metrics
• Contribute and maintain knowledge base articles
• Test new product releases\patches and provide feedback to the development team
• Provide demonstrations to end users on various software applications
• Proactively follow-up on all assigned issues to ensure satisfactory closure

Requirements:

Essential…..

• Experience in similar role within Application Support
• Excellent written and verbal use of English
• SQL command/query experience: SQL Server
• Exposure to common applications and file formats: DOCX, RTF, PPT, XLSX, HTML and XML
• Experience with ASP/ASP.NET, XML/XSL, WCF, Active Directory, IIS, Java and J2EE architecture

Desirable….

• Mongo DB
• Knowledge of DTP formats: FrameMaker and InDesign
• Network knowledge: IP, TCP, HTTP, firewalls and proxy servers
• Supporting systems developed within the Microsoft .NET framework (preferably using C#)
• Application Servers