Key Responsibilities:

• Respond to sales inquiries, answering phone calls and support sales team.
• Capture and invoice customer orders.
• Monitor and update customer orders / delivery status.
• E-invoice submission thru email.
• To support sales activities locally and overseas includes distributor/dealer/reseller.
• To support all e-Portal activities (eg: Gebiz/Sesami/Ariba & etc) thru website not limited to.
• To provide monthly, quarterly and yearly reports for Key Account customer if required.
• To back up / support other CSE as and when required.

Others:

• To participate in trainings provided by company and continual upkeep of oneself by reading and understanding of products.
• Handle various complain from customer or sales if any.
• To bring up the issues faced externally or internally and provide suggestion / solution for improvement.
• To participate in any marketing activities organized by the dept or company to build brand or company image.
• To promote product lines via cold calls, emails contacts, visits, exhibitions, conferences, seminars, presentation at sponsored events, etc.
• To adhere to company’s policy and procedures.

** May be required to provide project support,and perform other customer service operations related duties as required and/or assigned.

Requirements:

• At least 1 to 2 year of experience in Customer Service and order processing
• Diploma in Sciences
• Proficient in Excel and Microsoft Office
• Excellent English communications skills
• Must be a team player