WHY YOU WILL LOVE US
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are helpful and passionate
• You have a good telephone, written communication manner and customer-oriented
• You can work in a customer-focused and fast-paced environment
• You are passionate in home furnishing and IKEA culture & values
• You have good command of English and Cantonese; fair in Mandarin
• You have hands-on PC knowledge (e.g. Microsoft Office Word, Excel, PowerPoint and Chinese put)
• You are a Form 5 holder or above, with 1-2 years working experience in any customer facing field

WHAT YOU WILL BE DOING DAY TO DAY
The Customer Support Generalist will be working in the below areas and actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer. The Customer Support Generalist also offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.

• Provide fast and easy support to customer enquiries through e-mail and call regarding online orders, product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
• Balance customer’s expectations & service level by providing effective and efficient solutions to customers
• Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines
• Participate in the development of the online business through developing ways of working to improve customer experience and operational efficiency

WORKING HOURS & LOCATION

• Opening hours of Customer Support Centre: 9:00-18:30
• Working hours: 9 hours per day
• Working location: Shatin Service Office

TOGETHER AS A TEAM
To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment

STAFF BENEFITS
Annual Fixed Bonus, 10 days Rest Day per month, 17 days Public Holiday, Paid Leave (e.g. Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.Applicants not heard from us within six weeks may consider their applications filed for future reference.