Intel Customer Support is looking for an energetic and customer obsessed self-starter to join our growing programs support team.

In this role, you will apply customer focused skills as you work to resolve issues reported by Intel channel partners and other corporate customers.

You will collaborate closely with contracted support providers to monitor the quality/timeliness of responses. You will also leverage your analytical skills to provide insights to Intel program teams to identify issue trends or risks that may impact customer success or the Intel brand.

Finally, you will work on various projects to define/align global best practices, optimize program operations, and implement innovative ideas aimed at improving the overall customer experience.

Behavioral traits desired:

• Strong communication skills to provide clear direction to external support teams and focused insights to inform and influence internal programs teams.
• Skills to respond to issues with urgency, using solid judgement to identify and mitigate potential crisis/risks.
• Strong attention to detail needed to ensure timeliness and quality of Intel responses based on severity and sensitivity of reported issues.
• Talent to collaborate across multiple internal and external teams to root cause and identify solutions for partners/customers.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum

• A bachelor's degree in project/program management, communications, marketing, or a related field or 3+ years in a customer service or partner program role.  
• Flexibility in working hours to cover engagement with global teams.
• Proficient in various productivity tools used to create, analyze, and present data (e.g. Excel, PowerPoint, etc.).  
• Advanced English level.

Preferred

• Solid understanding of the Intel Partner Alliance Program including key benefits offered to members.
• Working knowledge of Salesforce for both customer account tracking and customer service usages.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.