Responsibilities

• Handle customer request through live chat and other online tools.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Diploma and/or University Degree.
• Customer service experience in finance or E-commerce industries will be highly advantageous.
• Ability to work under pressure, strong communication skills and exceed beyond expectations.
• Passionate for the customer service industry
*This is a remote job and need to cover office hour：00：00AM-09:00AM Singapore time