Roles and Responsibilities:

• Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing and exchanges
• Update databases with status of returned materials issues and accounts for returns inventory
• Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Ensure service information accessible by sorting and filing documents/forms
• May schedule field service repair calls
• Handle requests for additional company materials
• Maintain records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
• Support administration work when needed

Required Education and Experience:

• Bachelor degree or above
• At least 3 years relevant working experience in logistics and customer service
• Highly careful, can actively follow up the logistics progress, very strong initiative
• Solid knowledge of logistics and familiar with the logistics business in the bonded area
• Good speaking and written English, can connect with US headquarters daily
• Familiar with Oracle and Office Excel
• Excellent communication skills; can face the high pressure work demand; can be strong independence and love the challenge
• Support office admin job when needed

上班地址：上海